Refund policy

Return & Refund Policy

Last Updated: 04 June 2026

At Vexel Gadgets, customer satisfaction is important to us. If you experience an issue with your order, please contact us and we will do our best to assist you.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

To process your request, please provide:

- Your order number
- A description of the issue
- Clear photos or videos showing the problem

Upon review, we may offer a replacement, store credit, or refund where appropriate.

Returns

Return requests must be submitted within 30 days of receiving your order.

To qualify for a return:

- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- All included accessories and components must be returned.

Returns are subject to approval and product eligibility.

Non-Returnable Items

The following items are generally not eligible for return:

- Used or damaged products caused by misuse.
- Items returned without original packaging.
- Clearance or final-sale items.
- Products marked as non-returnable.
- Certain personal-use items for hygiene reasons once opened.

Order Cancellations

Orders may be cancelled before they are processed and dispatched.

Once an order has been processed or shipped, cancellation requests may not be possible.

Refund Processing

Approved refunds will be issued to the original payment method used for the purchase.

Please allow several business days for the refund to appear, depending on your bank or payment provider.

Shipping Costs

Shipping charges are generally non-refundable unless:

- The item arrived damaged.
- The item was defective.
- An incorrect item was sent.

Contact Information

For all return and refund requests, please contact us:

Email: Bruin0059@gmail.com

Store Name: Vexel Gadgets

Please include your order number in all correspondence so we can assist you more efficiently.